Frequently Asked Questions
Find answers to common questions about our products and services
General Questions
What is Exseed Technologies?
Exseed Technologies is a leading provider of ERP solutions, agricultural management systems, and fintech services for businesses in Southeast Asia. We help SMEs, farmers, and financial institutions digitize their operations and access better financial services.
Which countries do you operate in?
We primarily serve businesses in Cambodia and are expanding across Southeast Asia. Our solutions are localized for regional needs, including support for local currencies (USD & KHR), languages, and business compliance requirements.
How do I get started with Exseed?
Simply contact us through our contact form or email us at info@exseed.tech. Our team will schedule a demo, understand your requirements, and propose a tailored solution for your business.
ExseedERP Questions
What modules are included in ExseedERP?
ExseedERP includes 7 core modules: Sales, CRM, Purchases, Inventory, Accounting, Manufacturing, and Sales Route Optimization. Each module can be activated based on your business needs, providing a flexible and scalable solution.
Is ExseedERP cloud-based or on-premise?
ExseedERP is primarily offered as a cloud-based solution for easy access and automatic updates. For enterprise clients with specific security or compliance requirements, we also offer on-premise deployment options.
Can I integrate ExseedERP with other systems?
Yes, ExseedERP offers API access for integrations with third-party systems including accounting software, e-commerce platforms, and banking systems. Our team can also develop custom integrations based on your needs.
AgriCore Questions
What is AgriCore designed for?
AgriCore is our agricultural management system designed for agribusinesses, cooperatives, and supply chain companies. It provides farmer CRM, credit sales tracking, field team management, and integration with financial services for agricultural lending.
How does AgriCore help with farmer financing?
AgriCore tracks farmer data including credit sales, repayment history, and farming activities. This data feeds into our Credit Scoring engine to help farmers access financing from partner financial institutions, even without traditional credit history.
Credit & Financial Services
What is the Exseed Credit Scoring Engine?
Our Credit Scoring Engine uses alternative data from ERP systems, field sales, and transaction history to generate credit scores for businesses and individuals who may lack traditional credit history. This enables financial institutions to make informed lending decisions.
What is CreditBridge for Financial Institutions?
CreditBridge is our platform for financial institutions that provides a centralized lending dashboard, secure ERP data integration, and credit scoring insights. It connects banks and MFIs with SME borrowers through our network of ERP users.
How does Lending-as-a-Service (LaaS) work?
Our LaaS platform enables supply chain financing by allowing businesses to submit digital invoices, get credit scored through our engine, and access financing from partner financial institutions. We handle the technology while FIs provide the capital.
Support & Training
What support do you provide?
We provide email support for all plans, with priority support and dedicated account managers available for Professional and Enterprise plans. Our team also offers implementation assistance, training sessions, and ongoing technical support.
Do you offer training for new users?
Yes, we provide comprehensive onboarding and training for all new clients. This includes online training sessions, documentation, and hands-on support during the implementation phase to ensure your team can use the system effectively.
Still have questions?
Our team is here to help. Reach out and we'll get back to you within 48 hours.
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